Hotel Management Operations

What do we bring our owners right out of the box to fix the operations of the hotel?

1. Leadership that is mentor based and team driven.
2. Best Practices that are right for the property, its market and its potential markets.
3. SOP’s that fit the property.
4. Payroll systems that control costs with the foresight of seven and fourteen day labor driver projections. We understand the drivers, respond and contain.
5. Department management through the discipline of check book expensing in each department.
6. Business plans that are pathways with actions.
7. Budgeting that is driven on the top line by each source of business and on the bottom line by individual department action plans.
8. Training programs for Front Desk, Reservations, and Housekeeping.
9. Guest Care Communications Program that gets ahead of the guest need.
10. Preventive maintenance plan.
11. Loss mitigation review.
12. Human Resource development and growth with measurement and 360 degree feedback.
1. Hire and retain for the innate talent. The skills can be learned; the talent not.
2. Incentivize and Engage with business participation tools, with learning, with advancement.
13. We look for the BLUE OCEAN of opportunity.
14. We bootstrap when it’s wanted, when the need is there. Our owners’ money is not the only investment tool.
15. Management presence and leadership in the community.
16. Get the fundamental controls right, then “surprise and delight”.